[Remote Position] Associate, Customer Success and Quality Assurance

Product · Any (outside CA and USA too), California
Department Product
Employment Type Contractor
Minimum Experience Mid-level
  • Location: Anywhere within the timezones GMT-3 to GMT-8. Other locations possible for the right candidate.
  • Availability: Immediate


Meedan is seeking to add a Portuguese-speaking Customer Success & Quality Assurance Associate to our product team. This position is remote, for applicants in Latin America.


We build Check, a web platform for collaborative media annotation and fact-checking used by some of the world’s leading fact-checking and media organizations, such as Univision, Rappler, Telemundo, AFP, Reuters, Estadao, AP, Agencia Lupa, India Today, and others.


As part of Meedan you will have the opportunity to help fix the global misinformation ecosystem for global and local audiences. This is an ideal position for someone wanting to grow with a dynamic and diverse technology organization focused on solving hard information distribution problems. We encourage diverse applicants from underrepresented communities.


This is a full-time position, working 5 days a week. The specific schedule can be discussed with the team. This positions reports to the Customer Success Manager.


Responsibilities:  


Customer success: 

  • Represent the Meedan brand with product partners, with a special focus on North American and Latin America regions.
  • Provide high-level technical and product support via Intercom with prompt and efficient turnarounds
  • Route inbound support queries (bugs and requests) to technical and product team members 
  • Contribute to the product knowledge base
  • Demonstrate the product to prospective customers in Portuguese
  • Onboard new customers


Quality assurance:

  • Identify QA/testing needs, and coordinate QA tasks and priorities
  • Generate test scenarios from user stories and acceptance criteria.
  • Ensure that defects/changes in requirements identified during testing are verified before moving the application to production


Key Qualifications:


  • Full professional or native proficiency in Portuguese
  • 1-2 years experience working on web application products (design, production or support).
  • Customer service orientation
  • Strong analytical, troubleshooting, and problem solving skills.
  • Proficient with bug tracking software. 
  • Excellent communication skills, including the ability to effectively communicate at all levels with technical teams as well as business or product teams.
  • Ability to manage multiple project schedules, highly organized, and able to prioritize.
  • Experience providing user support or conducting user research.
  • Ability to plan and carry out complex tasks with minimal supervision.
  • Knowledge in data analytics and reporting a big plus.
  • Enjoys working in an entrepreneurial, collaborative environment and is a team player



About Meedan


Meedan is a global technology not-for-profit that builds software and programmatic initiatives to strengthen journalism, digital literacy, and accessibility of information online and off. We have an affiliated for-profit, Meedan Labs, which works with our for-profit clients. We develop open-source tools for creating and sharing context on digital media through annotation, verification, archival, and translation. We work with technologists, newsrooms, fact-checkers, public health professionals, NGOs and academic institutions on award-winning projects from election monitoring to pandemic response to human rights documentation. This work supports our vision of a more equitable internet.


Equity, Diversity and Inclusion Statement


We are headquartered in San Francisco’s SOMA district with team members distributed through multiple cities and time zones. Our team members are able to work flexibly and respond to challenges across a range of project areas. This includes the following:


  • Flexible work from home
  • Flexible schedule
  • Support for home office
    • Internal EDI training and affinity groups
      • Code of Conduct


      We encourage individuals from historically underrepresented communities in technology and journalism to apply, including women, people of color, veterans, people with disabilities and those who identify as LGBTQ.

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      • Location
        Any (outside CA and USA too), California
      • Department
        Product
      • Employment Type
        Contractor
      • Minimum Experience
        Mid-level